We were vacationing in Indiana and stopped at this Pilot/Subway for lunch. What a mistake. The folks manning the Subway on the day we visited are poorly trained, incompetent, or both.
After placing our order for a 6" tuna sub (cut in half), Fritos corn chips, a soda, and 3 cookies the woman ran my card. I looked at the receipt and it was $13.86. I pointed out the overcharge immediately and, after she summoned help from the store manager because she didn't know what to do, the approach was to completely credit the previous sale and ring it up again.
The second sale rung up at $13.33 which still wasn't right but they insisted it was. After standing at the counter for about 15 minutes trying to get them to look at the pricing posted on their menu board for a 6" tuna and chips/soda and $1.59 for 3 cookies and acknowledge $13.33 couldn't possibly be right the manager said we're a corporate store and need to play by the rules and contain costs; you're free to take this up with the Pilot Corporate office.
Then I asked for a cup. We need to charge 50-some cents for a cup she said. What? We ordered and paid for a soda don't we get a cup to put it in? But you have your own travel mugs. Yes, for ice water when we leave. Well use it for soda now. I thought we were caught up in an episode of Candid Camera! Finally, with some reluctance, we got a cup at no additional charge.
Then I discovered there were only 2 cookies in the bag and I needed to revisit the counter. I said I ordered and paid for 3 cookies and got 2. Can I see your receipt? Sure enough, $1.59 for 3 cookies. Did you eat one? No, we may be in our 60s but we're not senile.
We would have left but my wife had started eating the sandwich leaving us with no recourse.
We returned home from our vacation yesterday and on the credit card statement both the $13.86 and $13.33 charges stuck. There was no credit.
I called the Pilot store manager, Matt, told our tale, and he politely provided a number for the corporate office. I called corporate and they'll have someone in their credit department call me back.