Trash cans over flowing outside. Customer service terrible, rude security, dirty bathrooms. NEVER STOP AT THISNPLACE
August 24, 2017
Nightmare! Company Arnold Trans calls Loves breakdown to fix one flat trailer tire under a
5 day late load which was
sitting on the US Express terminal yard.44,000 pounds of.paper rolls headed toward Lancaster Ohio..I specifically told the tech to hurry up! He arrived WITHOUT A SPARE TIRE! Makes excuses and then takes TWO RIGHT REAR OUTER AND INNER TIRES All the way back to Memphis Tennessee and makese wait three hours..excuse.."I'm the only tech working in the shop and driving road service truck!" He returns with both flats he claimed another one was flat and did not check the brake drums or the lines connected to the brake drums..which I believe he tore it off preparing the tires! I protested the Loves Mech coming from Memphis Local because I knew there would be a breakdown due to FOOLISH and stupid work! I TOLD the breakdown DEPT to tell US Express shop to repair the tires and the shop was acting FOOLISH and stupid and they lied to me! A black female and a black male waited until the US Express shop closed and banged on my truck door, at 11pm. They lied and said I was not on the tractor waiting in front of the terminal shop refused to call me..I was sleeping in the tractor!!! I reported the flat at 4 PM that day..waited all day for US Express circus to fix the tires..and they lied and said " they could not fine the trailer..then lied and said..they needed breakdown to call them and e.ail them to fix the trailer and never called Arnold whom the fleet manager was Marvin Williams! By the time the tires were fixed..it was 9 am the next day. I took the load to Flying J two miles away..I discovered the brake lines crystalized and burned! I also had a black female Arnold driver harassing me for my empty trailer the day I arrived! I contacted breakdown about the brake lines and they tried to blame me for the sloppy mechanic work performed by Memphis Lamar St Loves! He also said the valve stem was bent and it caused the second tire to be flat which I refuse to believe!